About Us

We strive to strengthen communities peace by peace.

Our Mission

Our mission is to promote and provide collaborative problem solving processes throughout Montgomery County.

Our History

In 1999, a group of Montgomery County citizens came together to create a nonprofit that would enable people having neighborhood or community disputes to talk it out rather than fight it out, without the need to go to court. The Conflict Resolution Center of Montgomery County (CRCMC) officially opened on July 1, 2001, in the Executive Director‘s home. Since then, CRCMC has grown to include programs in the public schools, the district court, local correctional facilities, and more. We continue to look for new opportunities to strengthen our communities peace by peace.

Board of Directors

CRCMC’s Board of Directors include a group of passionate professionals dedicated to addressing the needs of Montgomery County residents.

Jody Reitzes


Jody owns and operates her own business, T. J. Meier & Associates, Inc., a company that imports frozen seafood (including octopus, squid, snapper and kingfish) from overseas and sells it to wholesalers and distributors primarily in the Mid-Atlantic region and the Northeast. The business was founded by Jody’s father over 30 years ago, and she has been working in the business for the past 18 years. Jody has been the owner and President of the company since 2010. Prior to that, Jody was an environmental attorney with Dickstein, Shapiro in Washington, DC. She holds a B.A. from Tufts University and a J.D. from Georgetown Law Center. She spent a year after college as a Fulbright Scholar in Brussels, Belgium studying the European Union. Jody volunteered in CRCMC’s youth program, doing in-school mediation. She hopes to become trained as a mediator in the next few years so that she can continue this rewarding work. Jody resides in Potomac, Maryland with her husband, Jim and their two dogs. Her daughter, Sarah, is a senior at Tufts and her son, Andrew, is a sophmore at the University of Maryland, College Park.

Barry Klein

Vice President

Barry Klein, a native of the Jersey Shore, received two degrees from Rutgers, The State University of New Jersey. One was a BS degree in General Agriculture and the other a MS in Agricultural Economics. Barry has lived and worked several years in foreign countries: two years with the US Army in Germany, two years as a Peace Corps Volunteer in El Salvador and four years in Latin America with The Agency for International Development. Barry retired from the US Government in the beginning of 2002 after 40 years of service. Most of his service was with the US Department of Agriculture. Since his retirement he has been an active member of CRCMC and the ADR community. In addition to CRCMC, Barry mediates for The City of Rockville, District Court of Maryland and the Circuit Court of Montgomery County. He is also an arbitrator for the National Center for Dispute Settlement. Barry is a member of the Montgomery County Consumer Protection Commission and was recently appointed to the Board of Directors of Community Mediation Maryland.

Rick Bucherri II, MSOD


Rick is currently the mediation specialist at the office of the State’s Attorney in Rockville, and an independent transformational change consultant for organizations and individuals. He holds a Master’s Degree in Organizational Development from American University, and a Bachelor’s Degree in Community Studies and Civic Engagement from the University of Baltimore. Rick is also a seasoned mediator. He was first trained at Community Mediation, Inc. in Baltimore, where he also served as the office administrator, and later as the volunteer coordinator. After moving to DC, Rick came to work for CRCMC for a year where he served as the mediation manager. His passion for board service began when Rick was a charter member of the Rotaract Club of Baltimore City, a community service organization for young professionals. He later served as treasurer, vice-president and president of that organization. Rick is a risk taker and enjoys bold experiences. His most recent adventures involved bungee jumping and great white shark diving in South Africa.

Gerald T. Charles, Jr.

Board Member

With past roles as VP/General Manager, Executive Advisor, and Chief Technology Officer (CTO), Gerald is a trusted advisor to the “C”-suite delivering thought leadership, visionary roadmaps, and innovative (multi-$B) business models. Mr. Charles has earned a Congressional medal for outstanding service and achievement. Prior to becoming Cisco’s Director for Strategy, Operations, and Strategic Customer Engagement for their $5B+ U.S. Public Sector business, Mr. Charles was vice president for TRW and BDM, and was a key architect for the U.S. Securities and Exchange Commission’s EDGAR system – considered one of the government’s first e-Commerce systems. Mr. Charles served as Chairman of the Board for one of the industry’s first automated, interactive media marketing companies for video in retail locations, on various advisory boards for technology conferences and for senior executives and officials in civilian, defense, and commercial organizations - developing and implementing their strategic, operational, and financial goals, including mergers and acquisitions. Mr. Charles, a speaker on radio, video, and at conferences, is a McGraw-Hill published author, and has written various magazine pieces and Cisco global industry points of view, including the 21st century workforce and workspace, innovation in the Public Sector, transportation, and security. Mr. Charles holds a M.S. in Electrical Engineering from the University of Maryland, and a B.S. in Electrical Engineering from the Illinois Institute of Technology.

Susan Gurley

Board Member

Susan is an attorney with 20 years of leadership experience in the access to health, and justice centered non-profit sector, international development, higher education administration, and in global membership association management. She has held various senior-level positions with organizations, including the Assistant Dean of International and Graduate Programs at the Georgetown University School of Law School, Deputy Executive Director of Equal Justice Works, the Director of Legal Reforms with the East West Management Institute, and as the Executive Director of the Association of Corporate Travel Executives. She is currently serving as the Interim Executive Director of the Anxiety and Depression Association of America. Susan has been involved in strategic planning, operations, finance, HR, communications, as well as program design, development, and delivery. She is a member of the Board of FilmAid International. Susan received her law degree from the University of Virginia School of Law and is a Member of the Virginia Bar. She speaks, French, German, and Hungarian.

Evan Hacker, CPA, MST


Evan Hacker is certified public accountant who serves as controller for the Montgomery Housing Partnership in Silver Spring. Prior to his current position, Evan worked for over ten years in financial reporting, audit and taxation for several different firms in Wisconsin and Maryland. He received his Bachelor’s degree from Divine Word College and has a Master’s of Science in Taxation from American University. He is a member of the Maryland Association of Certified Public Accountants and the American Institute of Certified Public Accountants (AICPA). He is also a graduate of AICPA’s Leadership Academy. A native of Jamaica, Evan resides with his family in Gaithersburg.

Neva W. Ikner

Board Member

Neva traded the scenic Rocky Mountains of her native state of Colorado for the blue shell crabs of Maryland. Prior to moving in 2000, Neva obtained a Bachelor of Science degree in Criminal Justice (specializing in Criminology), and a minor in Sociology from the Metropolitan State University of Denver. Since leaving the Mile High City of Denver, she has been working as a Senior Analyst for the Criminal Division within the Internal Revenue Service. Aside from facilitating groups at work, she is also an Agency Grievance Examiner with the Treasury Department. She is a mediator within the State of Maryland and has been an active mediator with CRCMC since January 2013. She is also trained in Re-entry mediation. Currently, she is affiliated with Association for Conflict Resolution (ADR), Maryland program for Mediator Excellence (MPME), Association for the Improvements of Minorities (AIM), and National Association of Blacks in Criminal Justice (NABCJ). When not working or mediating she likes to travel and attend wine and music festivals. She is also passionate about bike riding and other outdoor activities.

Kathleen V. Kibler, Esq.


Kathleen Kibler is an attorney and business owner who over the course of several decades, has successfully created, implemented and expanded a Washington, D.C. based law firm that embraces Corporate Social Responsibility in all aspects of its business environment. She sold her law firm in 2011 to begin consulting work and college-level teaching. She is a trained mediator/facilitator, and is actively involved in restorative practices and conflict resolution both in schools and in the criminal & juvenile justice system. Through her consulting, Kathleen has travelled extensively and delivered numerous essays, articles, and talks at various fora on Conflict Resolution, various topics of Law (criminal, juvenile justice,...), Management Best Practices, Ethical Management, Leadership, Organizational Change & Culture, People Problem Prevention, HR Compliance, and Process Improvement. She believes that knowledge empowers and enriches both the individual and the community. To be able to actually think about our actions and the world around us, as well as our accountability to each other, is a skill that is too often lost in today’s shuffle.

Catherine 'Kate' McQueen, Esq.

Board Member

Kate is a principal at Offit Kurman, P.A., where she focuses her practice on all matters of family law. She guides clients through emotional issues with a calm and reasoned approach. Kate received her Juris Doctor from the George Washington University Law School in 2001 and her B.A., cum laude, from Clemson University in 1997. She is admitted to practice in Maryland, Virginia, and DC. Kate is an active participate in the Montgomery County Bar Association, where she co-chairs the committee on membership benefits. She is also a member of the Peer Review Commission, an arm of the Attorney Grievance Commission, which reviews the conduct of Maryland lawyers and provides recommendations regarding their discipline. Kate is an active member of her church, where she teaches Sunday School and is a parish representative for Samaritan Ministry of Greater Washington, which helps homeless and other residents of the metropolitan D.C. area find homes, jobs, and otherwise take significant steps toward improving their lives. Born in Atlanta, Georgia, Kate now lives in Rockville with her husband and son. When she is not working, she enjoys outdoor activities with her family and cheering on the Clemson Tigers.

Diana Milena Ortiz

Board Member

Diana was born and raised in Colombia, South America. She has a Bachelor’s degree in psychology and is currently a student at the George Mason University’s School for Conflict Analysis and Resolution. Diana is also an intern at the Inter-American Development Bank at the office of Mediation. In Columbia, Diana had the opportunity of serving in different areas related to conflict resolution, focusing her work in social groups such as dysfunctional families, abused children and women, and communities struggling with issues of power, economy, and survival. Having lived in a country where individuals struggle for survival urged Diana to think and act proactively to become an asset to communities desperate to resolve their social and psychological conflicts. That was the reason that motivated her to enroll in the Master of Conflict Analysis and Resolution. Diana has been a mediator and a CRCMC volunteer since the Spring of 2014, volunteering as a mediator in adult and school mediations, and providing bilingual skills.

Jill Ortman-Fouse

Board Member

Jill is a member of the Montgomery County Public Schools Board of Education. She was elected in 2014 for a four-year term. Jill has a bachelor's degree in broadcast communications from UNC Chapel Hill. She has used her communications skills in a variety of positions from hosting documentaries and a morning program for CBS and NBC television network affiliates, to leading communications and development strategy for non-profits including the Faith & Politics Institute on Capitol Hill and Habitat for Humanity International. Her passion is using communication to bring people together to solve challenges in the community, especially those effecting our most vulnerable residents. Jill has served in many school and community leadership roles including as board member for the Silver Spring YMCA; PTA president and MCCPTA delegate, neighborhood association president, and MCPS Parent Advisory Council member. She also is a certified Enneagram coach and uses this personality tool to provide team building, strategic planning and communication workshops for a variety of businesses and organizations. Jill also enjoys endurance sports. She has completed eight marathons and an ironman distance triathlon.

Mike Pina

Board Member

Mike has more than 20 years of experience in travel and transportation, public relations and communications. He currently serves as a program manager for communications and outreach at the U.S. Department of Transportation in Washington, DC. Mike grew up outside of New York City, went to college at Syracuse University and worked as an intern for Governor Richard F. Celeste of Ohio, before moving to Washington, DC in 1986. He spent 10 years as an editor for two travel trade magazines where he covered Congress and traveled to six continents before joining the Travel Industry Assn. of America. Later he worked as Director of Public Relations for AAA where he was in charge of AAA’s nationally recognized holiday weekend forecasts. He has been interviewed on all of the national morning TV shows as well as CNN, CNBC, MSNBC Fox News and NPR. He is a former member of the Montgomery County Taxicab Services Advisory Committee. Mike lives in Silver Spring with his wife, Donna, an administrator at Montgomery College, his son Lawrence (18) daughter, Lauren (15) and Blossom, the family’s Bichon Frise. He has worked as a CRCMC mediator since 2012 and is secretary to CRCMC’s Volunteer Circle.

Wendy S. Swire, MA, PCC

Board Member

Ms. Swire is the founding principal of Swire Solutions, LLC a leadership consulting firm based in Bethesda with a focus on training, teambuilding, conflict resolution and executive coaching services. Her firm evaluates, designs and teaches leadership courses, facilitates large and small group strategy sessions and conducts multi-party facilitations. She served as an Adjunct Professor at Johns Hopkins Carey Graduate School of Business teaching negotiation and conflict resolution. Since 1989, Ms. Swire has mediated a wide variety of employment (EEOC) and family disputes for federal agencies and Prince George’s Circuit Court. She is the co- author of Anytime Coaching: Unleashing Employee Performance (published by Management Concepts, available on Amazon and Kindle). Ms. Swire is a graduate of the Georgetown University Leadership Coaching Program and a Professional Certified Coach by the International Coaching Federation since 2006. Ms. Swire is the first head of the Washington, DC local chapter of the Neuroleadership Institute. Prior to forming Swire Solutions, Ms. Swire worked as a banker at JP Morgan and as an US Government economist. Ms. Swire received her MA from the Fletcher School (Tufts/Harvard Universities) and her BA degree from Mount Holyoke College.

Laurie Wilner

Board Member

Laurie has spent most of her professional life in finance and board-development, mostly with not-for-profits. Back in the 80’s, after nearly a decade working for a national land conservation organization, Laurie left her role of Controller to strike out on her own. Her first consulting work was to help non-profits move from hand-kept books to computers. It was during this time that she realized the help many non-profits needed to succeed as they grew from founder-directed to board-directed organizations; she began helping her clients both learn best-practices and consider the likely challenges their organization would face as they grew so they would address these as they developed their new organizational structure. Her life-long commitment to community service began in college when she worked as a volunteer juvenile probation counselor in New Jersey. Focusing on family responsibilities, Laurie semi-retired. In the ensuing years, she worked with family businesses and became an active volunteer in numerous organizations including her church, her son’s schools, homeowners association boards, in two D.C. public schools (helping with conflict resolution and prejudice awareness programs) and with organizations such as CRCMC. She currently serves on the Board of Friendly Gardens, which provides low-income family housing in Montgomery County. Laurie’s first mediation training was in the late 90’s; since then she has applied her mediation and facilitation skills in many arenas, especially when she worked with adolescents and in her work training adults to communicate and work well with teens. She joined CRCMC’s volunteer group over eight years ago and, in 2011, CRCMC recognized her many hours of volunteer work by honoring her as the 2011 Volunteer of the Year. She enjoys scuba, and is dedicated to exploring new things to add to her eclectic mix of skills that range from artistic expression to flying.